Our psychiatrist and other clinicians might not accept telehealth consultations, and you will need to attend a face-to-face appointment.


Telehealth consultations are not recorded (in the same way that your face-to-face consultations with your psychiatrist/therapist are not recorded).

We also advise you that you are not authorised to make your own recordings of a video consultation in any format, such as video, photo, screenshots or even audio recordings. It is illegal to do so.

Telehealth video consultations cancellation and non-attendance policies are as same as the consultation in the clinic.



What is Telehealth?

Telehealth services use information and communication technologies to deliver healthcare services and transmit health information. Telehealth can include different methods, but it often is by videoconferencing. Telehealth provides assessment and therapy via Internet video conferencing as an alternative to face-to-face and in-person appointments. At first, it may feel a little different; however, within a few minutes, it should be that you will feel more comfortable. You will be able to work together with your therapist in ways like how we would be face-to-face. We will be working hard to ensure the technology works smoothly.


What do I need to do before my first Telehealth appointment?

To support you via Telehealth, we will need to know your current location and contact details at the commencement of sessions.

You need to complete our Telehealth consent form and New Patient Registration Form before your appointment.

A copy of this consent form needs to be scanned and emailed to admin@familynurture.com.au.

If we do not receive your consent form up to 48 hours before your appointment, unfortunately, we need to cancel your appointment and offer that appointment to another family. If you do not have the resources to print the form out, then please send an email with a statement of consent (I agree to participate in a Telehealth clinical consultation and understand that my psychiatrist/therapist and/or family members and/or a support person may be in attendance for this. I agree with all statements in both the practice Consent Form and practice Telehealth consent form) and your full name to admin@familynurture.com.au.

Please do not hesitate to contact the clinic should you wish to discuss or clarify any of the above.


How should I prepare for my telehealth session?

Set up or obtain access to a space that:

  • It is quiet and fit for the purpose
  • It has arrangements to protect your privacy
  • Try to minimise any distracting factors in your environment
  • It has good lighting, avoiding high-intensity light (e.g. a window) behind you
  • You have ready access to the types of equipment you need for Telehealth (computer, etc.). Please make sure that you have a good internet/WIFI connection in that area
  • You are not going to be disturbed by others
  • You have access to a phone as a backup if the video call fails
  • Start your preparation at least 15 minutes early to allow for preparation time
  • Switch your mobile off or to silent mode
  • Speak clearly so your voice can be picked up by the microphone
  • Look at the camera so you can achieve good eye contact with your psychiatrist
  • If you have a question or need help during the telehealth video consultation, just ask.

How does Telehealth work?

Microsoft Teams sessions:

The practice will email you a ‘meeting invitation’ to your preferred email address.

So, please make sure that we have your most up-to-date email address. When you receive this email, it has a calendar appointment. Please click “Yes” to accept this appointment.

Please check your technology system in advance to ensure that you have operational video and audio on your device. We recommend that you do the following steps at least 15 minutes before your appointment, especially for your first appointment. This way, it gives you enough time to familiarise yourself with the steps before your appointment starts time.

The email will also have a link to click on it. By clicking on this link, you can join the consultation. Please click on the link just after” Join Microsoft Teams Meeting”. At that time, if you have not yet downloaded the Microsoft Team app, you will be prompted to do so (This is a free app on iPhone or Android phones). If you are joining by your computer, it will give you the option of downloading the app for your desktop or just joining through your web browser without downloading any application (It is your choice which one you want to choose). You need to give access to your camera and microphone to the app or its web browser so that we can hear and see you. You will then be prompted to enter your name and join as a guest. If our doctor or clinician is in another meeting, especially when you join a few minutes before your appointment, you will get this message: “Someone in the meeting should let you in soon”. As soon as they join the meeting, this message will disappear, and your telehealth session will start.

Please remember that our doctors and clinicians usually have an appointment with another family after your appointment, so your session will be finished at the end of the allocated time, similar to being in the clinic.

Telehealth Client Informed Consent Information

Before signing our “REGISTRATION AND CONSENT FORM”, which includes information about confidentiality and its limits, information storage, informed consent to treatment, and consent to exchange information, we ask that you read this specific Telehealth Client Informed Consent information.
By signing our “REGISTRATION AND CONSENT FORM” consent form, you agree that:

  • Telehealth consultations are not recorded (in the same way that your face-to-face consultations with your psychiatrist/therapist are not recorded).
  • We also advise you that you are not authorised to make your own recordings of a video consultation in any format, such as video, photo, screenshots or even audio recordings. It is illegal to do so.
  • Telehealth video consultation cancellation and non-attendance policies are the same as the consultation in the clinic.
  • You will ensure that you choose a private location to join the session.
  • You also check your equipment in advance and accept that the equipment failure would be considered a non-attendance to the session.
  • You will inform your psychiatrist/therapist about your current location and contact details at the commencement of sessions.
  • You read and agree with all information on the telehealth webpage of the Family Nurture Website.

You also understand that there are potential risks and downsides of telehealth sessions and that these can include:

  • Telehealth/video conferencing may not feel the same as a face-to-face session.
  • There could be technical problems that could affect the video/sound quality or connection, and this may disrupt the session in some ways.
  • While your psychiatrist/therapist chooses video conferencing software, which has high-security standards, there is still a small risk of hacking or others tapping into the video connection.
  • Your psychiatrist/therapist is taking the necessary precautions to ensure confidentiality, including:
    • Ensuring the privacy of the telehealth session is upheld in the same way an in-person session would be, by choosing a private location or using headphones.
    • Not allowing any voice or video recording of the session.
    • You have been informed of and understand the payment / Medicare processes for your telehealth session, and you consent to comply with these.
    • You understand that you can ask questions about the telehealth session anytime.